Meg leads research and insights for the Client Experience Strategy team at BNY Mellon, gathering client insights to support the banks’ diverse institutional client base through digital transformation. Previously she built the UX research practice at AIG, supporting their digital initiatives globally. Through her 15+ year career she has created transformative experiences for premier Fortune 100 companies, digital media agencies, and startups. She’s looking forward to sharing how to build a research repository that is actually useful to your research practice.
